Return, Refund, & Cancellation Policy
Shipping, Delivery, Replacement and Cancellation Overview:
We understand how important it is for you to get the products as soon as possible, so our team will work extra hard to ensure that happens. When you order from Vishvas Publications, you should receive your order within 4-5 business days (excludes Sundays and public holidays). Certain specific products may take upto 8 days due to time taken in arranging for them.
Sometimes, we will also part-ship certain products of your order as and when we have them with us. In such cases, we will intimate you each time we ship out your products.
How is the delivery done?
Vishvas Publications delivers all items using a network of reputed courier and logistic companies.
Apart from the price of the product, are there any additional costs that I would need to pay?
Just shipping beside that there are no extra fees, charges and taxes. The price mentioned on vishvasbooks.com is the final price and inclusive of all charges.
Does Vishvas Publications deliver internationally?
Currently we do not deliver outside of India. While you can purchase on the site from any location in the world, at present the shipping address will need to be within India.
If I ordered an item and it appears to have a defect. How can I get it replaced?
15 Day Replacement Guarantee
Vishvas Publications offers you REPLACEMENT GUARANTEE WITHIN 15 DAYS FROM THE DATE OF DELIVERY ON THE product/s ordered on vishvasbooks.com subject to following terms and conditions:
– You have to inform us about the replacement within 2 days of receipt of the product.
– You can ask for replacement of product/s in case of any manufacturing defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.
– Replacement can be for the entire product/s or part/s of the product subject to availability of the same with vishvasbooks.com and notification of the same within 2 days from the date of delivery.
– Replacement is offered for the product/s sold by vishvasbooks.com ONLY.
– The product should not be used/part-consumed by the consumer.
Disclaimer: “ANY DECISION ON 15 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD BY vishvasbooks.com is at the sole discretion of Vishvas Publications and decision shall be final and binding. Vishvas Publications reserves the right to withdraw from 15 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature.”
Cancellation of order
Vishvas Publications reserves the right to cancel any order without any explanation for doing so, under situation where Vishvas Publications is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with our policy or for any other reason. However, Vishvas Publications will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
Orders ones processed as delivered cannot be returned. The products could only be replaced if they were defective on receipt and was brought to the attention within 15 days of the product being delivered.